Company conducts business with fairness and adheres to the joint benefit between Company and its stakeholders, as governed by the following policies:

• Shareholders: Stimulate growth with quality and stability for the shareholders' sustainable benefit with good and efficient performance; respect the shareholders' equal rights to receive necessary information; disclose correct and actual information; conduct business based on honesty, transparency, and fairness.
• Customers: Satisfy the customers with good service, fair, and proper treatment of customers; provide complete, correct, and actual information; undertake customer satisfaction surveys, the results of which are used to continuously improve the service.
• Business partners: Provide fair treatment of business partners based on joint benefit; the business partners are selected with fairness according to the criteria set by the Company with clearly-defined practices; fraud and misconduct are prevented in the procurement process by strictly complying with contracts with business partners; create and maintain sustainable relationship with business partners; create trust, by which the company adheres to the clear procurement procedures and practices.
• Creditors: Strictly respect agreements with creditors; ensure timely repayment of loans and interests; take care of various collaterals under related contracts thoroughly honor loan conditions as agreed. In the event that the conditions in the contract cannot be complied with, the creditors must be notified in order to jointly consider the solutions.
• Employees: Provide fair and proper treatment of employees whether in opportunity, remuneration, appointment, transfer, skills, knowledge, competency and ability competency development, monitor the workplace for the safety of employees' life and property; provide channels for employees to express their views and suggestions, as well as fair treatment and non-discrimination of all employees.
• Business competitors: Conduct business with fairness; refrain from improperly seeking competitors' confidential information; refrain from abusing the intellectual property rights of others or those of competitors.
• Society, communities, and environment: Respect the relevant law, and/or regulations; monitor the operation of the company and prevent it from damaging the quality of life of society, communities, and the environment; develop society in its quality of life, education, energy saving, and environmental protection for the benefit of society at large.
• Government: Cooperate and support government policies for the benefit of the country under relevant law and criteria.
• Independent organizations and other related social organizations: Upgrade cooperation and exchange information with independent organizations and other related social organizations for the joint development of society and the country on a sustainable basis. Address society's expectations in a constructive and for public benefit.

Company must provide channels and procedures for suggestions and complaints relating to the company's business operation with speed, fairness, and transparency.